Customer Service

Ordering

To order magnets you will need to create an account. You can do this prior to adding your magnets to the cart or on the checkout page. Once you've created an account, choose the Magnet style desired from the main page. This will take you to the product page. Select the quantity and size from the drop down, attach all required files (Style Worksheet, Events Form, Logos), then click 'ADD TO CART'. Once you've finished shopping, you can go to the checkout by clicking on the shopping cart icon in the top right corner of your screen. When you are ready to finalize your order, select 'Proceed to Checkout'. If it is greyed out, you will need to create an account before proceeding. You will be sent an email confirmation if you have registered your email address.

Payment, Pricing & Promotions

We accept Visa, Mastercard and PayPal. Though all our transactions are processed through PayPal, you do not need a PayPal account to complete transactions. Your credit card must be registered to the account address. We are unable to accept Cards that are due to expire within the next 5 days. Card details are checked and verified by a third party and goods are dispatched once authorization has been obtained.

Viewing Orders

You can view your order details by logging in to your account. Once you're logged in you can click on "History" in the top bar. When your order has been manufactured and shipped, you will be sent an order tracking email which will allow you to track your order. Please ensure that your registered email address is correct to receive this service.

Updating Account Information

If you have previously registered an account with Premier Print Direct, you can login in at any time to see previous orders, current order status and to update your personal profile details. To login please enter the email address and password that you used when you opened your account. If you forget your password, you can retrieve it by clicking the 'Reset password' link.